Tata Communications has acquired a 51% stake in Commotion, an AI-native Enterprise SaaS Platform company with operations in the US and India, for $25.50 million (~₹227 crore).
Founded in 2022 by Murali Swaminathan, Commotion enables enterprises to deliver personalized, real-time customer experiences through its AI solutions. The platform provides advanced capabilities in Voice AI, Omnichannel CX Automation, and Autonomous Digital Agents, helping businesses automate complex processes, deliver personalized engagement at scale, and drive continuous innovation across customer-facing and internal functions.
The platform unifies Voice AI, Agentic AI Builder, and Omnichannel Journey Orchestration, enabling brands to automate complex work and deliver real-time, personalised engagement at scale, while simultaneously transforming enterprise operations through AI-powered digital support.
The company expects the acquisition to accelerate AI integration across Tata Communications’ Digital Fabric offerings, particularly within its Customer Interaction Suite, which includes Tata Communications Kaleyra, to deliver contextual and converged AI-driven experiences for both customers and employees.
Commotion’s orchestration engine will integrate with Kaleyra’s core components, including channels, Kaleyra TX Hub, and CCaaS, to automate and intelligently guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions.
A. S. Lakshminarayanan, MD & CEO, Tata Communications, said, “This acquisition marks a significant step in our journey to redefine customer experience in the AI era. With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive, and future-ready.”
Murali Swaminathan, CEO, Commotion, said, “We are thrilled to announce this significant milestone in our journey. This isn’t just about capital. It’s about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications’ global reach, trusted brand and digital expertise. Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn’t just coming – it’s here, and it’s global.”
