BiteSpeed, an AI-powered Customer OS for e-commerce brands, has raised $3.5 million in its pre-Series A funding round led by Peak XV’s Surge. The round also participation from Whiteboard Capital, Gaurav Munjal (CEO, Unacademy), Aakash Anand (CEO, Bella Vita), and Dhruv Vohra (APAC Head, META), amongst others.
This round brings BiteSpeed’s total capital raised to $5.6 million, following two previous rounds totaling $2.1 million led by Peak XV’s Surge and Whiteboard Capital, along with over 30 prominent angel investors such as Kunal Shah (Founder, CRED), Ritesh Malik (Founder, Innov8), and Gaurav Sharma (Founder, SaaSLabs) among others.
The newly raised funds will be used to accelerate its hiring efforts across marketing, sales, and technical departments to support its global expansion. Key growth regions include North America, Europe, the Middle East, and Southeast Asia. The company also aims to deepen its research and development efforts, particularly in generative AI, to further enhance its suite of products for e-commerce brands.
Vinayak Aggarwal, Founder and CEO of BiteSpeed, said, “This new funding round gives us the necessary ammunition to empower ecommerce brands with an AI-native marketing, support, and chatbots suite that unifies their customer engagement while driving over 25 per cent owned revenue growth. We’re excited to scale our operations globally and make deeper R&D investments to further transform the e-commerce landscape.”
Founded in 2019 by Vinayak Aggarwal, BiteSpeed helps D2C e-commerce brands with an AI-powered marketing, support, and chatbots suite that drives over 25% additional brand revenue by streamlining customer communication across multiple channels, including WhatsApp, Email, SMS, Instagram, and Push Notifications. This further sits on top of a customer data platform to personalise customer engagement and extract rich customer insights through deep segmentation and analytics capabilities.
The startup claims to have served over 2,500 Shopify brands in over 50 countries with a strong customer base in India, the Middle East, Southeast Asia (SEA), Europe, and North America. Its notable customers include Skybags, Ugaoo, and Zouk.
