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Home > Business > People Spotting > Zendesk appoints Shashi Upadhyay as President to Lead Product, Engineering, and AI

Zendesk appoints Shashi Upadhyay as President to Lead Product, Engineering, and AI

Upadhyay joins Zendesk from Google, where he led the advertiser product portfolio and drove innovation as the leader of Google Ads, Google Analytics, DV3, SA3 and Performance Max.

MarcaMoney
Last updated: December 14, 2024 9:54 PM
By MarcaMoney
Zendesk appoints Shashi Upadhyay as President to Lead Product, Engineering, and AI
Zendesk appoints Shashi Upadhyay as President to Lead Product, Engineering, and AI
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Zendesk announced the appointment of Shashi Upadhyay as the new President of Product, Engineering, and AI. Upadhyay’s experience in technology and product leadership includes a proven track record of developing transformative products that enhance customer experiences.

Upadhyay joins Zendesk from Google, where he led the advertiser product portfolio and drove innovation as the leader of Google Ads, Google Analytics, DV3, SA3 and Performance Max, one of Google’s fastest-growing products.

Prior to Google, he founded Lattice Engines, which was acquired by Dun & Bradstreet (D&B) in 2019. He played a pivotal role in D&B’s public offering in 2020 and has since become an active investor in startups across various sectors, ranging from energy storage, neuroscience and enterprise infrastructure.

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In his new role, Upadhyay will oversee Product Management, Engineering, AI, Design, Program Management, and Trust & Security.

“Shashi is a proven builder and a visionary leader. His bold energy and unwavering focus on customer needs are exactly what we need as we continue our transformation to lead the industry in AI for Service. I’m confident that under his leadership, we’ll build superior products that not only leverage powerful AI capabilities, but also foster meaningful human connections. With Shashi on board, we’re poised to embark on a journey towards disruptive innovations that will redefine both customer and employee service,” said Tom Eggemeier, CEO of Zendesk.

“Zendesk is a beloved brand with a strong history of innovation. AI presents a new opportunity to radically transform customer and employee experience. I have seen the power of technology in enhancing human connections. With Zendesk’s scale and customer trust built over the years, we are uniquely positioned to drive this transformation. I look forward to leading the market in AI for Service,” said Upadhyay.

TAGGED:Shashi UpadhyayZendesk

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