Tesco Business Solutions (TBS), the global solutions arm of Tesco Group, announced the appointment of James Glavey as Chief Operating Officer. In this key leadership role, James will play a pivotal part in driving operational excellence, reinforcing compliance and governance, and leading transformation across TBS.
He will be instrumental in setting new global benchmarks for innovation and performance while ensuring robust operational management as part of the TBS Leadership Team. His appointment marks a significant step in strengthening TBS’s position as one of the world’s leading Global Business Services (GBS) organizations.
James Glavey brings 19 years of experience from British Telecom (BT), where he held senior leadership roles in operations, transformation, and commercial strategy. Having led global teams and driven enterprise-wide digital transformation with impressive results, James brings a wealth of expertise in managing complex operational landscapes and delivering strategic, high-impact initiatives. His focus on enhancing compliance, governance, and operational efficiency aligns with TBS’s ongoing commitment to delivering exceptional value to the Tesco Group, its colleagues, customers, and stakeholders.
Commenting on his appointment, James Glavey said, “I am excited to join the World’s best GBS and to work with this incredibly talented team to drive the business forward. Building on the strong foundation established by Tesco Business Solutions, we will focus on enhancing operational excellence, accelerating innovation, and ensuring we continue to deliver outstanding value across all areas of the business.”
Sumit Mitra, CEO of Tesco Business Solutions, welcomed James to the team expressing, “James brings a wealth of experience in operations, transformation, and governance. His leadership and expertise will continue to evolve our operations to deliver sustainable, value for the business. We are confident that his expertise in driving large-scale transformations will be invaluable as we continue to set the pace in the GBS world.”
As part of a leadership transition, TBS also announced that Somnath Baishya will assume the role of Site Lead for Tesco Bengaluru, alongside his current responsibilities as Director of People for TBS and Tesco India. With his extensive experience, Somnath will play a key role in driving the continued growth and impact of the Bengaluru site. Somnath will also join the board of Tesco Bengaluru Private Limited, further strengthening the company’s leadership team in India.
