Rifa AI, a conversational AI platform building human-like voice AI solutions for enterprises, has raised $1.1 million in a fresh funding round led by Seaborne Capital with participation from NASSCOM and FalconX.
The fresh funds raised will be used to scale its operations in North America, while advancing its conversational AI platform for call centers. Rifa AI will also enhance its technology and expand its market presence.
Founded in 2023 by Sameer Fulzele and Shubham Khoker, Rifa AI is an innovative conversational AI platform designed to transform customer interactions within regulated industries. Rifa AI brings together deep expertise in AI, business operations, and technology integration.
Rifa AI is developing highly compliant, modular and scalable voice solutions designed to meet the stringent requirements of regulated industries, such as healthcare, insurance, and financial services.
Rifa AI has processed over 3 million+ minutes of customer interactions in sectors like insurance and financial services, reducing the volume of calls handled by human agents by up to 70%, while enabling up to 60% of queries to be resolved end-to-end through AI voice agents. while ensuring compliance and scalability. The platform automates key workflows, including appointment scheduling, FNOL, payment reminders, and order processing, integrating seamlessly with CRMs, ERPs, and telephony systems.
The company has already surpassed its early revenue milestones and is on track to scale its operations fivefold over the next two quarters. Its current client base includes U.S.-based health insurers, underwriters, and debt collection agencies.
Sameer Fulzele, Co-Founder of Rifa AI, said, “Voice AI in regulated industries isn’t just about understanding speech, it’s about ensuring decisions align with system and policy constraints. We’ve built for complexity from day one, and this funding will help extend our platform to more enterprise customers. Our focus is on scaling voice workflows in sectors where human involvement has traditionally been essential due to compliance challenges. As AI agents become mainstream, the real question is whether they work where it matters most in high-stakes environments.”
Shubham Khoker, Co-Founder, Rifa AI, said, “Expanding into North America has always been part of our vision, not just as a market, but as a proving ground for truly enterprise-grade voice automation. This funding allows us to double down on building locally, supporting our clients more closely, and delivering solutions that meet the nuanced demands of regulated industries. We’re here to show that voice AI can be both deeply compliant and remarkably scalable.”
