Publicis Sapient, a digital business transformation company announced the appointment of Jennifer Kilian as Co-Chief Experience Officer.
In this role, Kilian will work alongside Co-Chief Experience Officer Abby Godee, co-leading the experience capability and driving growth in design, innovation and new business creation. She will be based in New York.
Kilian joins Publicis Sapient from McKinsey & Company, where she spent a decade helping business leaders apply design and data science to innovate experiences. She also previously held product, digital and design roles at Apple, Intuit, Facebook, IBM and design and innovation firms Hot Studio and Frog Design.
Kilian has worked across industries to create growth for clients through new companies and digital business transformations globally. Her expertise extends to healthcare, life sciences and health tech, where she has led initiatives to improve patient experience and drive innovation. She holds patents in technology, consumer products and healthcare.
“Jennifer’s passion for human-centered business, combined with her expertise in building and leading high-performing teams, makes her an invaluable addition to Publicis Sapient. The experience capability sits in the middle of our SPEED – Strategy, Product, Experience, Engineering and Data and AI – model and is at the heart of our digital business transformation value proposition. Jennifer’s deep expertise in design, innovation and end-to-end experience transformation will be instrumental in accelerating growth to elevate customer-driven transformations and delivering innovative solutions to our clients,” said Nigel Vaz, CEO of Publicis Sapient.
“I’m thrilled to join Publicis Sapient and be part of a team that’s leading the way in AI-driven digital business transformation and delivering exceptional experiences that address customers’ evolving needs. My goal is to build upon the company’s strong experience foundation and drive forward strategies that will accelerate client success and further elevate the experience capability overall, as well as the quality of products, services and experiences Publicis Sapient creates with its clients,” said Jennifer Kilian, Co-Chief Experience Officer at Publicis Sapient.
