Ozonetel, a unified customer experience intelligence (CXi) platform, has announced the appointment of Shalil Gupta as Managing Director(Global Growth). Shalil will lead global expansion efforts, launch a CX consulting practice, and drive business growth.
Ozonetel is boosting investments in people and technology to improve its AI-engineered CX platform and extend its use cases across all customer touchpoints in the lifecycle.
Shalil, a veteran leader in business and technology, boasts 25+ years of experience in key roles at Hindustan Times, International Data Corporation (IDC), GE Capital Services, and Royal Bank of Scotland. He was recognized among Forbes India’s Top 100 Great People Managers.
Atul Sharma, Founder & CEO of Ozonetel said, “AI is changing the way enterprises traditionally engaged with customers across marketing, sales, and service. Ozonetel is expanding its foundations into areas where AI will play a larger role in the CX landscape. Our CXi platform continues to drive remarkable growth for our customers, solidifying our position as a leader in customer experience.”
Atul added, “We are delighted to have Shalil on board. He is an outstanding leader and a trusted advisor to Fortune 500 companies. Shalil’s insights will be valuable as we continue to push the boundaries of innovation in the CX space.”
“Today, every enterprise is going through a transformation and are reimagining their customer playbooks with AI at its core. The global CX market is projected to be USD 90+ bn in the coming years, and platforms that power seamless customer interactions, across journeys and touchpoints, will generate significant value for all stakeholders. I am excited to join Ozonetel at a pivotal moment in its growth journey and strongly believe in the team’s vision to lead CX innovation globally.” said Shalil Gupta.
Ozonetel has become a global enterprise partner by unifying CX strategies. Top brands use Ozonetel’s CXi platform to enhance customer experience, leading to growth and award recognition.
