LifeCell International, a healthcare services provider, has integrated with Kapture CX, a provider of customer experience solutions to enhance its customer support operations across all channels and optimize its omnichannel ticketing management system.
As part of the integration, Kapture CX aims to provide a single, unified platform for all customer tickets, eliminating the need to toggle between multiple systems. Kapture integrates with its order management systems and logistics providers to ensure seamless access to critical customer data for faster, more accurate resolutions.
As part of the partnership, the Kapture CX enables proactive customer support, such as addressing abandoned carts to improve revenue generation and lead conversions. Additionally, it includes outbound call support to empower agents to initiate conversations when necessary, enhancing customer outreach and engagement.
Since the integration, LifeCell has been enhancing its visibility into critical customer inquiries through a centralized platform. Moreover, it improves agent efficiency by consolidating workflows into one streamlined system.
LifeCell has also launched the skincare brand ‘AreoVeda’ which is specially crafted for pregnant women, new moms, and newborns, that shatters existing norms through its uncompromising standards of purity, potency, and safety.
It also provides special health investigations for patients seeking discreet self-service offerings from the comfort of their homes through mail-order test kits. The multitude of business units and the customers thereof creates a strong need to integrate Kapture CX to support Lifecell in managing customer interactions across key channels including calls, social media, email, website forms, and more.
Pawan, CTO at LifeCell said, “Integrating Kapture CX into our customer support system will significantly contribute to LifeCell’s journey in providing seamless, efficient, and proactive service. We look forward to centralizing our customer data and improved agent productivity whilst emphasising consumers’ responsiveness and the high-quality care they deserve. We look forward to its positive impact on both our customer relationships and business growth.”
Gaurav Juneja, CRO of Kapture CX said, “We are thrilled to partner with LifeCell. This collaboration exemplifies how our tech-first approach and AI-driven systems can transform customer engagement, ensuring that LifeCell continues to lead the way in innovation while enhancing overall customer satisfaction.”
Founded in 2004 in Chennai, LifeCell leverages advanced technologies such as stem cells & genomics towards addressing the country’s current & future health needs.
LifeCell’s Community Banking Program offers the world’s largest repository of ready-to-use access to over 70,000+ matching stem cell units for Indian-origin patients seeking a transplant.
