Kapture CX, a renowned Agentic AI Customer Experience platform has announced the appointment of Gaurav Prakash as the new Senior Director of Enterprise Sales to build and scale the enterprise function across India with a global outlook.
Gaurav boasts 14 years of experience in the SaaS industry and has been at the forefront of multiple technology domains, including EdTech, ProcureTech and most remarkably Customer Experience (CX).
Before joining Kapture, Gaurav Prakash played a key role in scaling North, East and West India’s enterprise function at Freshworks and was also associated with PwC.
Gaurav Juneja, CRO of Kapture CX said, “We are excited to welcome Gaurav to Kapture CX at a time when the enterprise market is ready for disruption. His deep expertise across SaaS and customer experience aligns perfectly with our vision to deliver innovative and end-to-end CX solutions. With his appointment, we are confident in accelerating our growth and strengthening our position as a market leader.”
Gaurav Prakash, said, “The market is at an inflection point. Enterprises—whether legacy businesses or digital-native brands—are actively looking for a comprehensive CX platform that aligns with their transformation goals. Kapture is well-positioned to capitalize on this shift, especially with its early investment in Generative AI and Agentic AI by the leadership & the founders as a game-changer. I am highly inspired by Kapture’s culture and its energetic, hardworking teams across GTM, Sales, Marketing, and Finance—teams that are deeply committed to problem-solving, no matter the challenge.”
