JW Marriott Goa announced the appointment of Yojan Gandha Das as Director of Operations.
Yojan began her journey in guest relations, where her intuitive guest-centric approach and natural leadership quickly set her apart. Her commitment to service excellence propelled her career progression, leading to key operational roles in the past, at leading hospitality chains including Accor, Taj Hotels and Marriott International. Demonstrating a consistent ability to streamline processes, elevate standards and drive results, Yojan has built a strong reputation for unwavering operational excellence.
Her dedication to excellence has earned her top honors in the Marriott International APEC Region in 2024, winning the Highest Guest Voice, Highest Maintenance and Highest Cleanliness Awards and achieving the Highest Marriott Bonvoy Occupancy in Q2 2024.
At JW Marriott Goa, she will oversee the hotel’s primary operational departments – Front Office, Housekeeping, Food & Beverage Service, Culinary and Spa, ensuring the continued delivery of JW Marriott’s renowned service excellence. Her extensive experience within Marriott International further strengthens her alignment with the brand’s values and operational standards.
In her new role, Yojan will champion initiatives that enhance JW Marriott Goa’s revenue performance and brand presence, while empowering the operations team to deliver exceptional guest journeys. Her strategic focus will include improving guest satisfaction indicators, driving Brand Standard Audit performance and enhancing operational efficiency and profitability.
