Gupshup, a conversational AI and messaging platform, has raised over $60 million in a funding round combining equity and debt financing from Globespan Capital Partners and EvolutionX Debt Capital.
The funds raised will be used to enhance sales velocity, product innovation, and accelerate go-to-market execution across high-growth markets, including India, the Middle East, Latin America, and Africa.
Gupshup was founded in 2004 by Beerud Sheth as an SMS network in India, and is headquartered in Cupertino, California. Currently, Gupshup enables businesses to automate complex customer interactions while maintaining personalized, human-like conversations.
Through solutions like Conversational AI Agents, Click to Chat Ads, AI Campaign CoPilot, Agent Assist, Personalize, and Campaign Manager, businesses can handle everything from product discovery and purchasing to customer support and retention, representing a significant evolution from traditional chatbots to autonomous agents.
Gupshup claims to have 50,000+ customers in 130+ countries and powers 120 billion+ messages annually.
Beerud Sheth, Founder and CEO, Gupshup, said, “We’re at an inflection point where AI Agents are transitioning from experimental technology to business-critical infrastructure, leading to extraordinary global demand for our solutions. Businesses recognize that conversational AI is driving enormous competitive advantages through superior customer experiences. This funding positions us to capture that global opportunity.”
Andy Goldfarb, Co-Founder and Managing Partner, Globespan Capital Partners, said, “Gupshup has turned the vision of Conversational AI into an enterprise-scale reality. We’re proud to support their next phase of growth as they expand across emerging markets. With deep AI expertise, robust infrastructure, and relentless execution, Gupshup is redefining how businesses engage customers. From India to UAE, Saudi Arabia, and Brazil, Gupshup’s Conversation Cloud and AI Agents are transforming customer and employee interactions. As Meta’s Partner of the Year, they’re building the foundation for AI-powered messaging at scale.”
Rahul Shah, Partner at EvolutionX Debt Capital, said, “Gupshup has been the market leader at every stage of industry evolution from basic messaging to conversational AI across text and voice, which has led to consistent revenue growth and margin expansion. Gupshup is well-poised to lead the AI transformation worldwide, and we are excited to work with them and support them in this journey. With this investment, we continue our strategy of investing in category-leading growth stage companies in Asia.”
