Fusion CX, an IT service management company involved in providing customer experience (CX) solutions, has acquired Sequential Technology International (STI), a provider of CX services for the telecom and utilities industries.
The acquisition enhances Fusion CX’s market position, expands its global footprint, and boosts its ability to deliver innovative CX solutions. [Fusion CX is investing approximately $12 million in acquiring and integrating the business.
Headquartered in Bethlehem, Pennsylvania, STI is recognized for its scalable and reliable customer support services. The integration strengthens Fusion CX’s presence in key global locations, including Bethlehem, Manila, Bangalore, Gurugram, and San Salvador.
Fusion CX’s President, Andrew Wilmott, will take on the additional responsibility of overseeing the STI business, to ensure a smooth transition and position the organization for growth.
“We are thrilled to welcome the STI team into the Fusion CX family. This acquisition enables us to expand our services and deliver value to clients worldwide,” said Pankaj Dhanuka, Co-Founder, Managing Director, and CEO of Fusion CX.
“This acquisition brings us complementary strengths, significantly enhancing our capabilities in telecom, utilities, and healthcare. We are committed to driving innovation and delivering seamless customer experiences across these vital sectors,” said Kishore Saraogi, Co-Founder, Managing Director, and COO of Fusion CX.
“By combining our vision and tech stack with STI’s capabilities in serving clients in telecom, utilities, and healthcare, we are poised to deliver scalable, and innovative solutions. This partnership will build on STI’s remarkable legacy, deliver transformational solutions, and accelerate growth,” said Andrew Wilmott, President of Fusion CX.
