Darwix AI, an omnichannel Gen-AI platform for enterprise sales and service conversations, has raised $1.5 million in a seed funding round.
The round participation from existing investors including Rebalance, Inflection Point Ventures (IPV) and JITO Incubation and Innovation Foundation (JIIF), alongside Growth Sense and Growth91. The round also saw participation from notable angels including Ankit Nagori, Sanjay Suri, Amit Lakhotia, and Mekin Maheshwari.
The fresh capital will be used for its product development and market expansion efforts. The funds will be also used to hire aggressively and deepen its presence across global markets. The startup will be also scaling its omnichannel generative AI conversational platform into more enterprise use cases.
Founded in 2022 by Ajay Sethi and Hanit Awal, Darwix AI is building an integrated omnichannel generative AI stack that provides conversational intelligence, assistance, and automation for sales conversations and is building for large enterprises.
Darwix’s all-in-one stack is designed to give organisations end to end visibility for the first time on customer interactions and enable them to level up each touchpoint for customers.
Darwix AI’s Transform+ platform delivers real-time conversational intelligence, agent assistance, and automation across voice, chat, email, and in‑person channels, all backed by a secure, multi-tenant LLM infrastructure.
Darwix AI operates globally, across India, the Middle East, Southeast Asia, and the US.
Darwix AI has deeply integrated its GenAI conversational stack to power omnichannel interactions for large enterprises in BFSI and Retail with presence cutting across top ten players in key sectors across US, India and the Middle East.
Ajay Sethi, Co-founder, Darwix AI, said, “We’re building Darwix AI to solve a very real gap in how enterprises enhance sales conversations, across voice, chat, email, and in-person interactions. Enterprises today are overwhelmed by fragmented point solutions or just hit with plain blackbox scenarios across interactions. Our goal is to offer a unified, generative AI stack that not only understands but also elevates every customer interaction with actionable intelligence and automation. This fundraise gives us the fuel to double down on product innovation and expand our US footprint.”
Aishwarya Malhi & Vikas Kumar, Co-founders at Rebalance said, “Sales conversations are the heartbeat of any business, and we believe it’s time they became smarter, faster, and more contextual. Darwix AI is focused on creating an ‘agent+AI’ future. Their traction across BFSI and retail validates this direction, and we’re excited to back them as they scale their impact across industries and geographies.”
