Celonis, a process intelligence platform, announced the appointment of tech industry veteran and top former Deutsche Bank and SAP executive, Dilipkumar Khandelwal, as its new Chief Customer Officer.
Khandelwal will also serve as Chairman of the India Advisory Board, spearheading Celonis’ continued expansion in the region, a critical market for both innovation and talent. This follows significant recent investments, including the launch of the Celonis Garage innovation hub in Bengaluru.
Khandelwal’s career is marked by extensive experience in building, scaling, leading, and integrating organizations in the enterprise software and financial services industry at SAP and Deutsche Bank. He successfully led the turnaround for a critical business unit, made it the fastest-growing Cloud business and built a world-class engineering organization. As an entrepreneur and investor, he is an avid supporter of disruptive technologies. He is also the founding member of Plaksha University, a partner and advisor to venture funds and an active angel investor in more than 70+ companies to support the next generation of entrepreneurs.
Carsten Thoma, President and Board Director at Celonis, said, “In this economic climate, delivering quantifiable value is the only thing that matters. Our customers are looking for a true partner to help them make AI work for their business. Dilip has built and scaled global teams that serve the world’s most demanding clients. He has lived in the world of our customers, understands their challenges intimately, and knows how to connect technology to the top, bottom, and green line. He is the ideal leader to guarantee our customers’ success.”
Dilipkumar Khandelwal said, “I am excited to work with our customers and partners to harness the power of Process Intelligence and AI to move the needle on their most critical business goals and unlock billions in value. When I saw how the process intelligence platform provides AI the operational context it needs to be relevant and effective for the enterprise, I knew it had the potential to completely reinvent operations. I’m here to make that a reality for our customers.”
